ICT Training

AFTERSALES MANAGEMENT

Target group:

Aftersales Manager, Service Manager, Parts Sales Manager, Workshop Manager

1

VC: Coaching. Getting Started

Online: 1x60min

2

The Big Picture for Management

F2F: 2 days

3

VC: Module 1 - Leadership and Change Management

Online: 2x90min

4

VC: Coaching, Implementation Talk

Online: 1x60min

5

VC: Module 2 - Communication and Motivation

Online: 3x90min

6

Module 3 - Effective Aftersales Management

F2F: 2 days

7

Group Workshop for Management

F2F: 2 days

8

VC: Coaching, Reflection and Certification Preparation

Online: 1x90min

9

Certification Management

F2F: 1 day

Management training
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